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Shipping and payment policy

Dual Sim Cell Phone (25)

TV Cell Phone (4)

Touch slide cell phone (2)

Watch Cell Phone (1)

WiFi Cell Phone (13)

Windows Cell Phone (1)

Hi Fi Audio (2)

Cartoon cell phone (4)

Camcorder (1)

Laptop Notebook Netbook (7)

Accessories (1)

Brand Cell Phone (2)

Wholesale (1)

"Our Shipping is cheap and fast!"

. Just add the products you want to the shopping cart, click "check out", and you'll see the shipping rates.

. It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.

. Once you complete the payment, we'll ship the goods out to you within 2 business days.

. Wholesale orders will be Quality Controlled, Packed, and Dispatched within 6 business days of payment.

. After we send out your goods, we email you the courier tracking number within 2 business days.

. Transit time from China to your delivery destination, including delivery by courier to your door, is normally only 3-5 business days.

How Are Goods Shipped To Me?

. , , , and , the choice of air express courier varies according to country.

. Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high.

. For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.

. Air express courier: after dispatch from the our warehouse in Shenzhen, China, the shipment goes to the airport in Hong Kong or in Guangzhou, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.

. In certain countries, courier packages are subject to abnormal delays due to Customs inspection. In these cases we also offer a special China Express Air Mail service for no extra charge. Please enquire if you believe this applies to your country.

. We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.

Receiving Your Delivery

. If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and we do not offer advice or estimates about import fees or other taxes in your country.

. If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.

Shipping Costs

. All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.

. The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.

. The prices depend on the different rates of the shipping companies and are subject to change without notice. We keep working on lowering the shipping prices for you though!

. All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery.

. If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.

Terms & Conditions on Warranty

1010 Store Obligations & Warranty Period:

During the Limited Warranty Period, 1010 Store will repair or replace, at 1010 Store sole option, without charge to Purchaser, any defective component of the item, provided that the item is returned promptly upon discovery of the defect and during the Limited Warranty Period.

The warranty is ONLY to the original buyers for a period of 12 months from the date of shipment from 1010 Store.

Services under warranty:

To obtain service, items must be returned in

. The original packaging with all components included

. Purchaser's sales receipt

. Comparable substitute proof of sale showing the date of purchase and the serial number of items.

. Settlement of return shipping fee

1010 Store will pay to ship the repaired item and repaired item will be warranted for a period equal to the remainder of the original Limited Warranty Period.

For valid RMA, please contact us to have a period of troubleshooting, prior to returning the item. By 1010 Store's sole option, use rebuilt, reconditioned, or new parts or components when repairing any item or replace item, reconditioned or new item.

Warranty does not cover:

1. Defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, modification or any part thereof, or cosmetic damage;

2. Removal, alteration or defacing of the serial number or other identifying marks on the item;

3. All plastic surfaces and other externally exposed components that are scratched or damaged due to normal use;

4. Malfunctions resulting from the use of the conjunction with accessories, products or (ancillary) or peripheral equipment not provided in the original package.

5. Defects or damage from unauthorized or improper testing, operation, maintenance, installation, servicing or adjustment of the System.

Any repairs or replacements provided by 1010 Store outside of the Limited Warranty Period (including repairs to or replacement after the end of the Warranty Period), or in excess of the services provided during the Limited Warranty Period, will subject to 1010 Store's prevailing rates.

OK, Please Read The Small Print, before we go!

Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print below!
Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!
Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don't order PAL products for your market. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers. If the driver's seat is on the left, don't order left side passenger sun visor Car DVD Monitors! Duh!
Additionally, there are some (cool) types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and quasi-medical products, that are not legal (booo!) to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. We will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country's local Customs - either in cases where the goods are turned back, or in cases where the goods are seized. In addition we are not compulsory for informing you of possible import restriction issues before or after purchase.
We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.
Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.
If you are at all unsure about importing goods from China, start with 1010 Store. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!